In May 2026, the Office of the Comptroller of the Currency (OCC) formally terminated its Formal Agreement with Axiom Bank.1 The more important story is what was already underway: a deliberate redesign of the bank’s strategy and operating model.

Axiom’s leadership team partnered with Stout to holistically evaluate strategy, governance, operations, technology, and culture, building a more aligned, scalable, and resilient organization.

Our Work

Together, our work focused on:

  • Clarifying governance and decision rights, with streamlined committees and stronger enterprise oversight
  • Embedding change through culture, with champions driving adoption and accountability
  • Establishing a clear technology path, including responsible AI adoption and governance
  • Redesigning core processes, improving consistency, capacity alignment, and scalability
  • Designing and implementing an AI-enabled target operating model, translating business priorities into governed, practical use cases.

The Result

As a result of our work, Axiom has strong execution and improved visibility across leadership, which are benefits that extend directly to the customer experience. This progress is also reflected in a significant improvement in employee Net Promoter Score, signaling growing organizational momentum, leadership alignment, and clarity of direction.

Transformations like this are driven by leadership and carried forward by the organization, and Axiom’s team did exactly that.  

We are proud to support Axiom on this journey and honored to work alongside their team.

  1. OCC Order Terminating the Formal Agreement with Axiom Bank, National Association: https://www.occ.gov/static/enforcement-actions/eaAA-SO-2026-26.pdf