April 28, 2020

Digital Transformation Experience

Digital Transformation Experience

One of the challenges the client faced was how to compete with technology-driven disrupters in their industry, including how to turn their data into a competitive advantage. Our professionals helped them define their enterprise-wide data and API strategy, which unified their business and helped them meet key success metrics, including further customization of their products. As a result, they gained share of wallet and experienced a 15% increase in revenue – all while lowering their internal development costs by 20%.

Data Security and Regulatory Compliance

Data Security and Regulatory Compliance

This global client wanted to ensure compliance with data security regulations across its geographic customer base where GDPR and PSD2 regulations are in place. Our professionals developed a gap assessment, provided a plan to meet security standards, and implemented technical requirements based on established standards, including the ISO/IEC 27000 series. As a result, the client reduced their compliance reporting costs by 20% and decreased their analytic cycle time by 60%.

Personalized Pricing and Promotions

Personalized Pricing and Promotions

The client wanted to use their online customer data to provide personalized promotions and customized pricing for their products. Our professionals developed and deployed machine learning models that helped to analyze customer behavior and provide product insights. As a result, this client experienced an 8% increase in conversion rates, which led to an increase in sales of $9 million.

Call Center Automation

Call Center Automation

This client’s call centers were experiencing a couple of significant issues, specifically high turnover and high cost per call. Our professionals worked with the client to upgrade the overall infrastructure and introduce AI-driven virtual assistants and chat bots to automate the processes. After deploying the automation tools, query resolution time decreased by 65% leading to a $12 million decrease in operating costs in the first year after the implementation.

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