2016 Automotive Warranty & Recall Report

2016 Automotive Warranty & Recall Report

Industry Insights for the Road Ahead

May 01, 2016

Unprecedented recall volume, regulatory actions, and publicity marked 2015 as a record year for recall activity. Based on Stout’s original research, this follow-up to last year’s groundbreaking report reveals new insights into critical issues such as:

  • Unprecedented analysis of how consumers respond to recall communications and recommended communication strategies that may enable OEMs to significantly increase completion rates.
  • How factors such as vehicle age, recall size, vehicle type and component type influence completion rates…and how manufacturers can use this information to improve outreach efforts.
  • Why automotive suppliers may have increased financial exposure in 2016 and beyond.
  • Analysis of the dramatic spike in recalls of software-related components, including which components have been most affected in such recalls.
  • How the increasingly connected and autonomous vehicle presents unique opportunities and challenges for automotive recalls.

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